"The staff were all very good, cheerful and tolerant"

About: Royal Infirmary of Edinburgh at Little France / Trauma & orthopaedics

(as the patient),

I was told to arrive at 7: 15am but had to wait until 4pm before having the op. I appreciate that a precise time for the op cannot be given, but surely some sort of staggered approach could be used even if it was only in terms of a morning or afternoon arrival.

This would probably be more convenient for patients who have to travel longer distances to the hospital.

The staff were all very good, cheerful and tolerant of my apparent inability to remember to take instructions such as how to sit in a chair properly.

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Response from Stuart Wilson, Director of Communications and Public Affairs, NHS Lothian

Dear Western447,

I am sorry to hear that you had such a long wait for your operation at the RIE. There may be a number of reasons why that happened on the day. If you would like this to be looked into in more detail and receive a more in depth response, please contact our Customer Relations and Feedback Team on craft@nhslothian.scot.nhs.uk

Many thanks for taking the time to get in touch and for your positve comments at the end.

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