"Medical treatment good, Administratioin diabolical"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted by Mervyn
For the second time in less than 18 months I have had an operation cancelled at very short notice due to disgustingly poor administration. Today I was supposed to be having a minor operation, but either the Medical Secretary or the MRSA Team (no one admits it's their fault) failed to put the procedure in place to send me for a MRSA health screen. Consequently my operation was cancelled; I now face a disrupted week and the hospital have cost implications due to operating space and surgeon's time not being fully utilised. My advice - If you are due an operation make sure you have had a health screen in the last 4 weeks. Phone the hospital on extension 1657 to check if you need to have a screen. Don't trust ANY of the administration staff. The medical staff are generally brilliant but let down by abominably poor administration.