"My daughter's visit with suspected Anaphylaxis"

About: North West Ambulance Service NHS Trust / Emergency ambulance Southport & Formby District General Hospital / Accident and emergency

(as a parent/guardian),

Went to A@E in an ambulance straight from college with a suspected anaphylactic shock, was admitted to the observation ward overnight.

The ambulance staff were great but when in A&E for observation we found some of the staff really unsympathetic and bordering on rude.

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Responses

Response from Tony Ellis, Marketing and communications manager, Marketing and Communications, Southport and Ormskirk Hospital NHS Trust

Thank you for taking the time to tell us about your experience. In order for us to investigate it properly, please contact our Customer Service Team on 01704 704958 or email soh-tr.complaints@nhs.net.

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Response from Southport & Formby District General Hospital

Thank you for taking the time to tell us about your experience. In order that we may investigate your concerns properly, please contact our Customer Services Team by emailing soh-tr.complaints@nhs.net or telephoning 01704 704958.

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