"Exemplary practice at Gartnavel General Hospital"

About: Western Infirmary/Gartnavel General / Ear, Nose & Throat

(as the patient),

I was referred to the ENT outpatient department at Gartnavel General in Glasgow.

After a short wait I was seen by Dr David Crampsey who shared some results with me. While the results did not cast much light on the problem in hand his approach to the consultation was exemplary. He was relaxed and friendly, listened very carefully to what I had to say and, more importantly, took what I had to say seriously.

Also while he could not offer a direct solution he was immediately willing to make a referral to another department for further investigation. A final example of his person-centred approach was at the end he dictated two letters, the first to my GP and the second in relation to the referral.

In doing so he sought my assurance that his reporting of our exchange was accurate and allowed me to hear exactly what his view of the situation was – so simple but so empowering. Thanks.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear Simbr9

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure this is passed on to those involved and I am sure that they will be very pleased to read your comments.

Once again thank you for using the Patient Opinion feedback system, it is greatly appreciated.

Kind Regards

Paul

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