"Excellent patient care and service"

About: Russells Hall Hospital / Rheumatology

(as a relative),

Today I would like to congratulate Dr Erb, the Nurses and admin staff in the research department.

My nan attended following an urgent referral for severe temporal pain. She was seen and treated efficiently, and as an individual throughout the consultation by both the nurses and the Doctor. Dr Erb was excellent her professional caring approach made my nan and us as a family feel very comfortable and cared for. She took an interest in my nan and aknowledged what would be the best possible course of treatment to my nans specific needs.

The follow up care was also excellent. The admin staff were helpful when booking the next appointment and provided full explanation of what would be happening. Also my nan was provided with a helpline number for support from the team if required.

I wish to express my comments on this excellent patient and family experience and feel we should be proud of the services we provide here in Dudley.

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Responses

Response from Jackie Dietrich, Communications Manager, Communications and Patient Experience, The Dudley Group NHS Foundation Trust

Thank you so much for your lovely comments about the care your nan received under Dr Nicola Erb. She will be delighted to hear that the team who treated your nan were able to put her at her ease and effectively explain what was happening.

Dr Erb and the rest of the team will be very pleased to see your positive comments. We always aim to offer our patients the highest standards of care and the best possible experience; it is most gratifying to know we achieved this on the day of your nan’s visit to our hospital.

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