About: Heartlands Hospital

Anything else?

I took my mother for out patients eye appointment. Noticed guy there cleaning. One cloth to clean handle bar by seats, from handle bar to door plate to door handle. No change. I wrote a note, but lady at reception said theyre never read, as nobody knows where the key is kept? ha. No wonder you pick up bugs, your spreading it through staff. I was disgusted. Dont like Heartlands, never have. :(

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Heartlands Hospital

Thank you for sharing your feedback with us. Please rest assured I will forward your feedback on to our Hotel Services Department that are responsible for cleaning the hospitals. Regards Catherine Williams Patient Engagement Department

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story