"Excellent general staff, disinterested consultant."

About: Cheltenham General Hospital

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I dislocated my shoulder several weeks ago and felt I should visit the hospital. I checked your handy online waiting time checker and opted to go to Tewkesbury as there was no wait. They concluded it was indeed dislocated, and handed me a chit for an x-ray at Cheltenham. The staff at Cheltenham were polite, one porter in particular had an excellent attitude to the patients he was dealing with while I waited in x-ray. After having my x-ray I waited to see a triage nurse who was also very friendly and polite. Checking my medical history of shoulder issues, she offered me a sling and booked me in to fracture clinic. Up to this point, I would happily have awarded you 5 stars all around. My visit to the fracture clinic couldn't have been more different. My consultant, who I had seen before, appeared disinterested and in a rush. He asked if I had had shoulder issues before and seemed taken aback when I informed his that he had operated on me six year ago, clearly he hadn't even bothered to look at my notes. After that he had me stand against a wall with my arm out, concluded it was dislocated and offered me an open appointment for the next six months. Very useful, I now have an incredibly weak shoulder, on and off pain, discomfort when I sleep and absolutely no idea what I'm supposed to do. In contrast, when it last dislocated in 2011 (4 years after my evidently poor surgery) I visited Beverley hospital and saw an incredible consultant and physio simultaneously. They spent almost an hour with me, recommended exercises, referred me to a regular physio and in that hour, identified an issue with my shoulder blades that my Cheltenham consultant had missed despite having seen me on numerous occasions. I couldn't be more dissatisfied with the consultant I saw, and were it not for the fact that there appears to be no other option but to see him in the county, I would avoid him at all costs.

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Response from Cheltenham General Hospital

Hello, Many thanks for taking the time to get in touch with us. We're pleased that you were happy with the early stages of your treatment but are disappointed to hear that your consultant appointment did not meet your expectations. Would you be happy to speak to our PALS team so that we can see what we can learn from your experience to improve services for our patients in the future? You call call PALS on 0800 019 3282 or email them at: pals.gloucestershirehospitals@glos.nhs.uk Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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