"Endoscopy dept were disorganised."

About: Milton Keynes Hospital

Anything else?

I was sent to wrong dept for appointment. Was given wrong preparation medication for procedure. Staff were unsure as to which procedure i needed to be given. Was told to go home after procedure but should have stayed for results. Could hear every word of conversations between staff and other patients in changing rooms where case details were checked. Surgery that I needed later was delayed 6 months. Developed infections so took weeks to recover. Surgery left me worse that i was before. I do not trust this department in MK hospital and will go elsewhere for further treatment.

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Responses

Response from Milton Keynes Hospital

Firstly, Milton Keynes Hospital would like to apologise for the length of time it has taken to reply. The Trust is sorry to hear of your experience of the Urology department and your comments have been passed to the responsible managers for their information and action. If you would like to discuss this further or make a complaint then please contact the Patient Experience Team on 01908 243633 or 01908 243181 or alternatively e-mail patientexperience@mkhospital.nhs.uk or write to the main hospital address.

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