"Thank you to Richard"

About: Bristol Royal Infirmary South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as the patient),

I found the patient transport service absolutely wonderful, especially one of their driver call Richard (I don’t know his surname but he lives in Milton). He helped me into the vehicle, took me into Bristol hospital and sorted everything out at the desk. Then took me down to where I was having my radiotherapy.

I just wanted to pass on how good he was. He was wonderful.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Apple6441

Thank you for taking the time to share your experience.

I am so glad to hear that you were happy with our Patient Transport Service. It is always rewarding to hear that our staff are providing an excellent service to our patients when they need us most.

I will pass you kind comments onto Richard who I am sure will really appreciate your thanks.

Kind regards

Laura

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