"Fantastic staff at Plastics department"

About: Hull Royal Infirmary / Plastic surgery

(as a parent/guardian),

My son had an appointment at Hull Royal Infirmary Plastics department, with a very deep gash in his hand.

They had only one doctor on duty and although his appointment was at 10am, we didn't leave until 3pm.

But the nurses made the wait bearable; they were all so friendly, kind and approachable. They took the time to explain what was happening, kept apologising for us having to wait (although it was in no way their fault) and were lovely in every way.

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Response from Jackie Wileman, PALS Officer, Hull and East Yorkshire Hospitals NHS Trust

Dear Oscalet

Thank you for adding you comment to the Patient Opinion website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. I am sorry that your son had to wait longer than expected for treatment when he attended the Plastics department at Hull Royal Infirmary recently. I hope that he is now recovering well from his injury.

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Advice and Liaison Service (PALS)

Hull and East Yorkshire Hospitals NHS Trust.

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