"Politeness"

About: Royal Bournemouth General Hospital

Anything else?

My daughter took me to A&E this week as I had a fall in my home. I was worried that I would be wasting the staffs time but it turned out I had broken my foot. I was treated with such politeness and care in the treatment room. From start to finish and having 'a boot' Fitted we were in and out in under two hours. Thank you to the staff there.

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Responses

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Janliz

Thank you for taking the time to provide us with your feedback regarding your visit to our Emergency Department. I am delighted to hear that you had such a speedy and positive experience and that you found our staff to be so polite and caring. We welcome all the feedback we receive both positive and negative as we use this to inform and improve the services we provide.

I will share your feedback with the staff in ED and I am sure they will welcome your excellent comments - Thank you again for giving your time to share your experience and I wish you a speedy recovery.

Regards

Sue Mellor

Head of Patient Experience

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Response from Royal Bournemouth General Hospital

Dear Janliz Thank you for taking the time to provide us with your feedback regarding your visit to our Emergency Department. I am delighted to hear that you had such a speedy and positive experience and that you found our staff to be so polite and caring. We welcome all the feedback we receive both positive and negative as we use this to inform and improve the services we provide. I will share your feedback with the staff in ED and I am sure they will welcome your excellent comments - Thank you again for giving your time to share your experience and I wish you a speedy recovery. Regards Sue Mellor Head of Patient Experience

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