"Incompetent consultants. Admission staff never..."

About: Chase Farm Hospital

Anything else?

I got my appointment through which after all the tests Barnet hospital carried out. Concluded I needed to go to Chase Farm for this procedure. After waiting over a year and alot of cancelled dates from them. I get to the hospital quite a journey as well as organising childcare and time off work the Nurse gives me the gowns.The consultant who had just read my notes minutes before my arrival tells me they wont be performing the op as the test results are too old. Which is there fault and I would therefore have to start the whole process again and its taken over a year to get this far.I will give Barnet credit were it is due. I have left there in tears still none of the wiser of how bad the condition has got and have no choice but to transfer hospitals And start again not knowing how serious it is.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Chase Farm Hospital

The Trust apologies for the poor experience that you had when attending for our elective urology services at Chase farm Hospital. I can appreciate that this would have been very distressing on the day. To support you in rectifying the situation could I request that you contact the Patient Advice and Liasion Service (PALS) via email or telephone - bcfpals@nhs.net or 020 8216 4924 As an organisation we are committed from learning from specific issues and from any mistakes we may have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide. Please do make contact so that we can arrange suitable follow up with the urology business manager.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story