"Mam's care wasn't very good"

About: Ystrad Mynach Hospital / Rehabilitation

(as a relative),

The first ward mam stayed in the care was very good.

She was then moved to a different ward. Care was not very good. I had to shower her myself.

As the nurses would ask her and she told them she had showered but it was very evident that she was to weak to stand.

I hope she never goes to this hospital again.

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Response from Julian Hayman, Internal Communications Manager, Communications, Aneurin Bevan Health Board

Hello 'Catgolfer',

Thank you for your feedback. I am very sorry to hear that you feel your mam didn't have very good care at Ysbyty Ystrad Fawr.

Aneurin Bevan Health Board is committed to improving the quality of the health services in the area. If you would like to formally complain about the care your mam received, you can raise your concern by emailing our Chief Executive, whose contact details are:

Dr Andrew Goodall

Chief Executive

Aneurin Bevan Health Board

St Cadocs Hospital

Lodge Road




Or you can email your concern directly to the Putting Things Right Team at Puttingthingsright.ABHB@wales.nhs.uk

Please include the following information in your email:

your full name


telephone number

the name and address of the patient (if you are emailing on behalf of someone else)



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