About: Royal Blackburn Hospital

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My grandaughter attended last Sunday, the waiting room was disgusting, food and blood on the floor, not a nurse in sight. The toys in the waiting room had sick on them. Understandable the waiting time as you are not always aware as to whom has come into hospital via the ambulance but to avoid patience annoyance could some one not take time to explain to people waiting. We explained to the lady on reception about the disgusting state, she look interested in the issues raised said she would get a cleaner ASAP, when we worked away she continued chatting to her colleagues about what she had been watching on TV !

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Response from Royal Blackburn Hospital

Thank you for providing a comment for the service and treatment at the Royal Blackburn Hospital as all feedback left will allow us to improve our services. We are surprised with the comments left by you and would urge you to contact our PALS team directly so we can investigate. Please could you contact our PALs team either by email to PALS@elht.nhs.uk or via the free- phone number 0800 5872586. This will enable us to fully investigate your concerns and provide you with feedback regarding this matter.

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