"My mom's good care in hospital"

About: Good Hope Hospital / Cardiology Heartlands Hospital / Cardiology

(as a relative),

My mother was recently admitted to Good Hope Hospital following a heart attack and pneumonia.

Initially mum spent some time in ITU and then was transferred to Ward 23 Cardiology.

Mum spent three and a half months in hospital and had a difficult and long recovery/diagnosis which included; liver and kidney failure, chest infection and later sepsis.

The staff (Consultants, Doctors, Nurses, Health Care Assistants, Physiotherapists, OT's, Catering and Cleaners) were ALL extremely professional and caring to both my mother and our family. Without them my mum would not be here today and we would not have coped so well in what was an extremely stressful and challenging time.

We feel it is important to acknowledge good practise as the media frequently highlights what is wrong with the NHS and forgets to praise the good.

Thank you.

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Response from Heartlands Hospital

Thank you for taking the time and trouble to post your mother's experience at Good Hope Hospital. I have passed your email to the Matron and Senior Sister for ward 23 and ITU who I know will be thrilled to read your feedback. I wish your mother a speedy recovery Regards Catherine Williams Patient Engagement Department Kind regards

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