"Care after an accident"

About: Addenbrooke's Hospital Lister Hospital / Trauma and orthopaedics

(as a relative),

My husband was in a traffic accident and had an open book pelvic fracture, he was in hospital for 10 weeks as he is non weight bearings both legs. He is 67 years old and was discharged from Lister hospital with three weeks to go before he could weight bear.

The physio people said my home was not suitable one week and changed their minds a week later, my husband was carried in to my house by the ambulance men and we have had absolutely no help. My husband could not get out of our house if there was a fire and we are now struggling to get transport for his appointment at Addenbrookes next week.

We feel totally deserted not even a phone call from anyone. I think it is disgraceful how we have been treated.

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Responses

Response from Peter Gibson, Associate director, public affairs, East and North Hertfordshire NHS Trust

We are very sorry that your are having these problems - if you email us at generalenquiries.enh-tr@nhs.net we will see what can be done to help you.

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Response from Lee Bennett, Head of Patient Liaison, Cambridge University Hospitals NHS Foundation Trust

Thank you for your comments. I see that Mr Gibson has offered assistance. I am not sure there is much we can do to help but if you are still having problems with the arrangements for transport even if we cannot help we hopefully will be able to signpost you. Our PALS team is 01223 216756 or pals@addenbrookes.nhs.uk

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