"A and E"

About: Royal Lancaster Infirmary

Anything else?

My 2 year old had a seizure at the weekend and we were taken to the accident and emergency department at the Lancaster Royal Infirmary. We were treated well, seen quite promptly and the care he received was adequate and most of the staff very helpful and friendly. My little boy has been diagnosed with a speech delay and some fine motor skill delays, I relayed this to the Doctor at A and E as I wanted them to be aware of any potential underlying neurological condition that may contribute to seizures. At the end of the A and E assessment the Doctor asked me if there were any other medical conditions other than his "mental retardation". I found this remark to be offensive and upsetting. Thankfully my son was asleep and did not hear this remark. I think that some staff development is called for.

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Responses

Response from Royal Lancaster Infirmary

This is a completely unacceptable statement to make and we would like to urgently address this with the person concerned. Please can you contact our Patient Advice and Liaison Service on 01539 795457 to allow us to begin that investigation. Many thanks and please do accept our apologies for the way you were spoken to

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