"What an amazing bunch of humans"

About: Queen Elizabeth The Queen Mother Hospital

Anything else?

Well what can I say. right from arrival through triage, my scan, my pain relief, explanations that I needed to go down for surgery. the reasons why, the risks absolutely everything, I cannot fault one, not one! They were working their butts off but at anytime I was spoken to, they treat you like an individual, they listen and don't assume and thank goodness they did, because to anyone who could see my pain wasn't excruciating, but because I had said, it hurts and I just know something isn't right. they didn't just bump me off as a drama queen (which I had been so worried about) they listened, they checked, they talked to me and rechecked. thank goodness they did as an hour and a half later I was prepped for surgery. You guys are under appreciated. A very special bunch and I thank you for everything. Also a special mention to the cleaner who was cleaning every single nook and cranny and still had time to say hello. your crucial! Xxxx

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for telling us about your experience, I am so glad that we were able to care for you professionally and with kindness. We do have amazing staff who do go the extra mile to provide excellent care and our cleaning staff who keep our environments clean.

I do hope you continue to recover well.

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Response from Queen Elizabeth The Queen Mother Hospital

Thank you for your lovely comments. They will be fed back to the staff in the Accident and Emergency department and also the staff involved in your care . We are always grateful when people take the time to provide us with such kind feedback. We hope that you are recovering well.

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