"My experiences, both prior to ..."

About: Liverpool Womens Hospital

(as the patient),

What I liked

My experiences, both prior to admittance onto Rosemary Ward for a hysterectomy, and after the operation were almost wholly positive. My consultant was flexible in seeing me when there was a problem with the scan I was scheduled to have; she was also warm and approachable. The nurses were organised, hard working, professional and kind. This warmth from the staff is something that shouldn't be underestimated. The ward was bright, airy and very clean and this appears to be a particular feature of The Women's; it is noticeably cleaner than other hospitals I have seen.

My only criticism is the taste and quality of the food that is served. I'm unsure which company you use but it is badly letting down the otherwise excellent standards at the hospital. Briefly, the meals were very bland, the selection was poor and they were badly cooked. It is regretable that the excellent clinica, medical and staff excellence is being undermined by the obviously important aspect of patient nutrition that is so important to patient welfare and recovery. I believe there are only a couple of hundred patients at the Women's, surely the trust should be investigating a better meal provider than the one you currently use. Or would it be possible to cook on the premises?

I am certainly not a fussy eater but other than a bowl of rice krispies and a couple of pieces of toast I was unable to eat anything. Fortunately, I had friends and family to bring in food but there must be patients who do not have this support. Finally, good nutrition is vital to healing and the sense of well-being that it creates cannot be underestimated.

What could be improved

See above.

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Response from Anne Bridson, Corporate Matron for Patient Experience, Liverpool Women's NHS Foundation Trust

Dear Jane,

I realise that you posted your comments a long time ago and I apologise for the delay in responding to you but I wanted to say thank you very much for the lovely comments you made about your care, they are very much appreciated.

The Trust has done alot of work around its catering facilities in response to the patient feedback we were receiving and not long ago employed a new catering provider and have been working closely with them to improve the food provided for the patients and we are now seeing a difference in the feedback we are receiving which is more favourable about the food

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