"I was surprised that mixed sex ..."

About: Macclesfield District General Hospital

(as the patient),

What I liked

I was surprised that mixed sex wards are still in operation. The Nursing Staff you could not fault,they were excellent.

Cleanliness of the hospital was poor the bathroom definitely was short of a good clean. What did upset me was that a few days after being discharged I received a letter from the hospital addressed to me, on opening it I discovered I had been sent another patients assessment form, I phoned the hospital and asked to be put through to the ward I was on and was told it was a patient who had been on the same ward and was asked to return it to them.

This was a serious breach of Patient Confidentiality, There was also a sick note enclosed with my name and nothing else on it and not signed by a Doctor or dated. clearly some other patients details had been put on my file but I am wonderering if some-one else had received some document belonging to me.

What could be improved

Thorough cleaning of the hospital and the cups that the soup is served in throwing away they look so old I never touched the soup, just looking at them made me feel sick.

Get rid of mixed sex wards.

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Responses

Response from Macclesfield District General Hospital

Thank you for bringing these points to our attention. We are very disappointed that your stay at Macclesfield Hospital was not as good as you expected.

Please accept our sincerest apologies for the worry you were caused by being sent the wrong details through the post. This appears to be the result of a human error when typing out the address. If you have any further concerns please contact Lisa Kirkup, Records and Confidentiality Manager on 01625 663608 or email lisa.kirkup@echeshire-tr.nwest.nhs.uk . Your details can be checked and we can hopefully put your mind at rest and confirm that your details have not been mixed up with anybody else’s on our files.

With regard to mixed sex wards, all East Cheshire NHS Trust hospitals comply with Department of Health guidelines. The guidance allows mixing in short stay areas or assessment areas where there is critical equipment. However this Trust has recently changed the approach to delivering mixed sex accommodation on the Medical Assessment Unit and mixing only occurs when there is severe pressure on beds. The mixing of male and female patients on the same bay is continually monitored. On the rare occasions when patients are mixed, staff are required to resolve the situation as soon as possible and report back to management.

As part of the Trust’s continued commitment to hospital cleanliness the following initiatives have been put in place:

• Every month one ward is thoroughly ‘deep cleaned’. This programme has been acknowledged and praised by the Department of Health as an example of good practice.

• Monthly audits are carried out in all inpatient areas in the form of a patient satisfaction questionnaire. The results are fed back to the Trust Board.

• Handwash basins have been installed at ward entrances with signs encouraging anyone entering the ward to wash their hands.

• Monthly handwashing audits undertaken by the Infection Control Team.