"not a great experience"

About: The Royal Liverpool University Hospital

Anything else?

Today i had to attend an ultra sound due to long term illness, i was the only and first patient of the day (8.40 am) the clinician arrived 15 minutes late offered no apology and asked me to wait in a dressing room that had a soiled, crumpled up used roll of paper, possibly from the day before given i was the first and only one there, i asked what the hold up was because i have low platelets and wish to spend as little time in a hospital environment as possible, the helpful clinic staff said i they had no idea where the clinician was ?, when they arrived the clinician was unfriendly, unprofessional and i felt i was treated as a nuisance for being there, all given that i was their one and only patient at the time . On completion i visited the blood test center to give bloods, there the experience was not improved, the male nurse insisted in speaking in an accent and i had no clue, other than that he was surly, needed some personalabilty and was gruff and rude, he missed the vein slightly but carried on, taking over 5 minutes to take 3 samples, again i was the only patient in the whole department given the time of day , so my visit to Broadgreen Hospital this morning was far removed as to what i expected and was glad to leave.

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Response from The Royal Liverpool University Hospital

Thank you for your comment. We are really sorry to hear about your experience. We'd really like to speak to you to get some more details so we can investigate your concerns properly. If you would like to contact the Customer Relations Team, they will be able to help. You can contact them by phoning 0151 706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265. Thank you.

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