"Eye appointment cancelled on multiple occasions"

About: New Cross Hospital / Eye infirmary

(as the patient),

My optician spotted a problem with my eye and wrote a letter to my doctor.

A subsequent appointment was made at the eye hospital.

This has been cancelled by the Eye Infirmary on multiple occassions

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Responses

Response from New Cross Hospital

I am sorry to hear that your appointment has been cancelled on multiple occasions. I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362, who will be able to investigate your concerns further. Kindest regards Jamie Emery Patient Experience Lead

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Response from Jamie Emery, Patient Experience Lead, The Royal Wolverhampton Hospitals NHS Trust

I was sorry to read your appointments have been cancelled on multiple occasions at our Eye Infirmary. If you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362 who will be able to investigate this for you.

Kindest regards

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Updates, changes and questions related to this story