"Maxillofacial Consultant"

About: Leighton Hospital

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After giving two very positive reviews about Leighton Hospital in the past few months, my husband and I were very disappointed with the lack of respect, unprofessionalism and patronising manner of the Consultant in this department. He lacked in empathy and upset me so much with his manner that I was close to tears and my husband was not impressed. The Consultant referred my husband to Fazakarley Hospital in Liverpool for surgery and we were so glad that was the case as he did not give us any encouragement whatsoever. The same nurse was present on both occasions we visited him. She was very polite and courteous as were all the other members of staff in the department except for this one Consultant. Even when he discharged my husband he still displayed a lack of empathy and respect due to his impersonal and abrupt manner giving the impression he should not have been working at this hospital!!

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Responses

Response from Leighton Hospital

I am very sorry to hear of your recent experience at our department. Can I offer you my sincere apologies that the visit left you so upset and disappointed. Thank you for your comments regarding the consultant and the nursing staff. You can be assured that all feedback negative and positive will be discussed and lessons learnt, at our regular clinical meetings. If you wish to discuss your experiences with us then please contact our customer care team on 01270 612410 who will be happy to help. Dawn Jamieson, Clinic Manager’ Maxillofacial Outpatients Department, Aintree Hospitals Trust @ Leighton Hospital

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