"My dad pasted away last November in the hospital"

About: Royal Derby Hospital

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My dad had dementia an was at the end of his life an died in hospital last November.we got treated bad by most of the staff that were there.were not happy with the way we got treated during this really hard time.they never bothered coming to clean him or to see if he's okay.we are a big family there are a lot of us an dad had a lot of people coming to see him.we respected the fact that there r other people there an made sure we didn't over do it but the nurses held a grudge we us an neglected my dad.to cut it short they were horrible to Us all.it was a hard time losing a loved one an the staff we not there for us or helpful to me Or dad.my mum had been looking after my dad for over 20 years an he never ever had a bed sore.the last few days in hospital dad had lost of bed sores case the nurses would not bother coming changing him an turning him.very badly treated.not right.

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Response from Royal Derby Hospital

We were extremely sorry to hear of yours and your family's experience last November 2012 and may I take this opportunity to offer our sincere condolences on the sad loss of your father. We are very keen to understand more about the circumstances of your experience so that we can learn from this and improve the care and services we provide wherever possible. If you feel able to provide us with more specific details, we would be extremely grateful if you would contact our PALS team on Freephone telephone mumber 08007837691 or via email: dhft.contactpals@nhs.net to enable us to investigate further and respond to you more fully. Many thanks and kind regards, Miss Deborah Furness, Patient Experience Team for the Derby Hospitals NHS Foundation Trust

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