"Emergency dental care"

About: St Richard's Hospital

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I have recently moved into the area, and made contact with the Jubilee Dental Centre at St Richard's on a Saturday morning, having been kept awake all night by toothache. The receptionist answering the phone was extremely helpful, offering me an appointment within a couple of hours. They were flexible enough to allow me to book the last appointment of the morning so that my son wouldn't have to miss his swimming lesson as a result of my predicament. They also gave me excellent directions on how to find the dental centre, to be sure that I would know exactly where to come when I got to the site. I was seen promptly at the time I booked, no waiting. The dentist and dental nurse were very friendly and curteous. I was prescribed 5 days of antibiotics, which thankfully cleared up the pain on the 5th day of taking them! I was also given advice on how to manage the pain in the meantime. The dental nurse suggested a couple of places where I could take my prescription, which was very thoughtful of them with me being new to the area. I was also given advice on how to get on how to get on waiting lists for local NHS dentists. I was told that 3 months is not an unusual waiting time, but the dentist at the Jubilee Centre assured me that I could come back to them if the antibiotics didn't sort out my toothache. I feel that all times I was treated as an individual and with the utmost care and respect. The service was very slick and efficient.

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Response from St Richard's Hospital

Thank you for your comments. It is really lovely to hear such positive feedback regarding our services. We strive to provide the highest standards of care every time for every patient so it’s a wonderful encouragement to hear that you are happy with care you received. We hope your toothache has now gone.

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