"Contrasting wards at Inverclyde Royal Hospital"

About: Inverclyde Royal Hospital / General Surgery

(as the patient),

My wife was admitted recently to IRH. Initially she was put into Ward H North. The care here was excellent. All the staff were extremely helpful and clearly highly motivated. I noticed performance charts and mission statements posted on the walls. Nothing was too much trouble for the staff. All in all a real credit to the hospital.

Unfortunately she was then moved to Ward H South. A complete contrast. Staff didn't seem to care/never had the time. Buzzers went unanswered. Patients clearly in need of support just didn't get it. The whole atmosphere was really negative.

My question is how can the two wards which are literally 20 metres apart through a swing door be so fundamentally different? Why can't the excellent practicalities and management of H North be replicated across all wards?

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear Dougal99

Thank you for taking the time and trouble to provide your feedback. I will ensure your comments are passed on to those involved.

Once again for using the Patient Opinion Feedback system.

Paul

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Dear Dougal99

Further to my earlier post, I would be grateful if you could contact Ms Rebecca Reid, Clinical Services Manager on 0141 314 7344 who will discuss your concerns.

Alternatively you can e-mail at Rebecca.Reid2ggc.scot.nhs.uk.

Kind Regards

Paul

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