"Eye Clinic Appointment"
About: Doncaster Royal Infirmary Doncaster Royal Infirmary Doncaster DN2 5LT
My recent appointment to Doncaster Royal Infirmary Eye Clinic on 08/10/13 was scandalous. My appointment time 14.00hrs, I arrival time 13.50hrs, I placed my appt letter in box G due to fact on my letter attendance was for the Eye Clinic, this being the same box I had placed all my previous appt letters since attending DRI Eye Clinic from January 2009. After placing my appt letter I had stood opposite the box, standing with many other patients, due the enormous amount of patient waiting to be seen. At 14.20hrs the departments staff decided to open the box and remove the contents, the box was overflowing with appt letters/appt cards. The contents were taken to the Eye Clinic Reception Office. I was now late for my appt by 20 minutes, having been 10 minutes early. At 15.50hrs a lady a fellow patient who had been standing next to me for the whole period, I had been waiting managed to attract the attention of a staff member, and enquire how much longer would have to wait, because we had seen other patients arrive after us, be treated and leave. The staff member asked our names, then replied “I haven’t seen your appointment letters, there not in the office”. This would require the assistance of Paul Daniels. My letter went into the box, to the reception office and then disappeared. I was then informed that my appointment was for a Contact Lens appt, these appt now go to Eye Clinic 2. On my last visit Eye Clinic 2 did not exist, now there are 2 Eye Clinics, it should be stated on the appt letter which clinic the patient is to attend. The staff member gave me directions to where I should have been instructed to go, I was told to go to Eye Clinic 2 and knock on the third door, when I arrived the door was open, the lights on but nobody home. I sat in waiting area, having been standing for 2 hrs, the first door opened, and asked other patients for their names, the purpose so that she would have a record for when the complaints came in. Then the occupant of the second office enquired who we were. When I told her my name, I received verbal abuse for not attending my appt on time. Fact my appt letter was removed at 14.20hrs, department staff would have known I was in the wrong area, not one member of staff had the decency to direct me to where I should have been. Knowing for 1hr 30mins I should be elsewhere, then to be blamed for their failing not mine. The DRI Eye Clinic has no respect for patients, I suppose they expect me to go through the complaints procedure, I know from the past what an insulting fruitless mission this is. Maybe I should consider, contacting the media they have a real appetite for failing NHS stories. The DRI may find it acceptable to treat patients, in this manner, to wait 2 hours standing up; they should try it, but then add into the effects of swelling ankle and knee joints, due to the fact that some patients have long term illnesses that effect blood circulation, i.e. Pelvic Soft Tissue Sarcoma.