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I found A&E staff very helpful

Story from nhs.uk

"I found A&E staff very helpful"

About: William Harvey Hospital (Ashford)

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Overall pretty good. Was rushed into A&E via ambulance on Thurs 3rd Oct late at night in a great deal of pain & discomfort. Due to a prior brain injury (a separate problem), I had a lot of problems coping in a very busy A&E, but staff helpfully found a small quiet side-room. Did a lot of diagnostic testing, saw a doctor & surgeon fairly quickly and was out within 3 hours (which included a 45min delay for a blood test that needing redoing). Ambulance staff were also top notch with a staggering 2min response time (They arrived literally before we put the phone down!) A lot of people bash A&E depts for being busy (inevitable at peak Fri/Sat night times), but my experience was overall very positive with both hospital & ambulance staff. Thank you.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 09/10/2013 at 08:34
Published on Care Opinion at 10:08

Thank you so much for providing us with such lovely feedback, staff in A&E will appreciate your comments. I am glad we were able to see and treat you in a timely way, the department does get busy particularly in the evenings and so good to hear all went well for you.

We are very proud of our staff who provide a professional and efficient service with care. Thank you again for taking time to comment.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 24/10/2013 at 16:17
Published on nhs.uk on 25/10/2013 at 04:00

We would like to thank you for your positive comments and support. This will be fedback to the staff in the A&E Department at WHH so that they are aware of your comments. The Trust welcomes all feedback and recognises that positive feedback is a powerful learning tool for all staff. We hope that you are recovering well.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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