"Pain Management Clinic Administration"
About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
My son visited the Pain Management Clinic on 10th September in respect of an undiagnosed severe pain which he has had for a number of years. The doctor prescribed pain relief patches and said he would send a letter to my son's GP for them to write their own prescription for him. We telephoned the clinic on 30th September to ask why this had not been done and we were told that there is a one month backlog in the typing department., however the department would arrange for the prescription to be faxed to his GP. This has not happened and subsequent numerous attempts to telephone have been met with a recorded message that there is nobody available in the department to answer calls.