"not as good as should be"

About: Queen Elizabeth Hospital (Birmingham)

Anything else?

Recently visited the hospital i first became concerned when everyone was complaining about the food and family members were providing food for the patients. When observations were being done they were being written on the hands of nurses or pieces of paper no techology being used infront of people. lots of families were complaining about the care that was being offered to pacients. some had wet clothes placed in to locker. very disatisfied with what i have seen at the hospital very alarming and needs to be investigated

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very disappointed to hear that there were certain aspects of your stay that did not meet your expectations. Your feedback has been forwarded to senior staff responsible for food and nursing care. They are very keen to hear more about your experience and would welcome the opportunity to discuss it further. If you would like to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will also be pleased to assist. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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