"Outpatient treatment by dermatologist"

About: Eastbourne District General Hospital

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This was my first experience of outpatient treatment at Eastbourne. On arrival, I was impressed by the efficiency and pleasant helpfulness of the receptionist in Waiting Area B2. Even although I was early and my appointment time had not been reached, the nurse came into the waiting area to speak individually to those of us who were to see him to say that he was delayed. She kept us informed. In fact, he was on time for my appointment. Although the area was very busy with a number of consultants to service, I observed that all staff in the waiting area were pleasant, cheerful, helpful to all patients, and efficient, too. I was impressed. And the doctor was a most helpful specilaist.. It was more like a social visit than a consultation and I came away feeling that I had been well cared for. I spend a lot of time in hospital OPDs in London for my various ailments, but I liked my visit to Eastbourne OPD, which rather surprised me - but of course it shouldn't! However, I think the hospital car park charges are shocking and exploitative. And only 15 spaces, near to the OPD entrance for Blue Badge (BB) holders is quite inadequate. When that's full, BB holders must pay to use the ordinary car park - doesn't happen anywhere else in my experience, not even with Train station CPs. That part took the gloss of the visit. The Trust should revisit their CP policy and administration.

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Response from Eastbourne District General Hospital

Thank you very much for expressing your appreciation of the standard of care you received at Eastbourne DGH, Outpatients Department. It’s always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families. We're sorry to read you comments about car parking as the number of Blue Badge bays has been increased in the last 2 years, and following liaison with with local access/BB groups. At Eastbourne there were 326 visitor spaces of which 38 were blue badge spaces. This has been increased to 40, thereby making 12.25% of all spaces dedicated to disabled parking. The Department of Transport recommended number of disabled bays for car parks of this size are 15 and 16 respectively. The travel distances to an entrance are acceptable and within guidelines. In addition, we have introduced what we consider to be a generous time limit of three hours which we believe will enable maximum use of the facilities for a greater number of people throughout the day. We do not have an infinite supply of BB bays and when full, the Parking officers will assist in finding a space or the driver can park in the pay on foot car park. Those who are on low income or entitled to reclaim their travel expenses, can do so through the Cashiers office. Income from the car parks is used for patient healthcare and to support healthy transport options from which the public and patients benefit. It was extremely kind of you to take the time to provide feedback. I will ensure that your comments are shared with all the staff concerned.

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