"The Gentleman who performed the ..."

About: Royal Albert Edward Infirmary

(as the patient),

What I liked

The Gentleman who performed the X-ray on me was very polite and put me at ease

What could be improved

Cleanliness, the cubicle floor in which i was treated had blood stained tissue paper on it.

Communication, the doctor who treated me had clearly not read my medical history nor did he know that i had already had an X-ray 4hrs ago.

Abrupt staff, when we enquired about why we were waiting after 5 and a half hours, we were told we were waiting for a doctor.

I was given two forms of pain medication, yet i hadn't complained of any pain.

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Responses

Response from Royal Albert Edward Infirmary

Thank you for your kind comments in regards to the member of staff in the x-ray department. However i was concerned about your further comments, Wrightington, Wigan and Leigh NHS Trust will be happy to investigate your concerns. If you are happy for us to do this please contact our Patient Relations Department on 01942 822376 who will be happy to assist you.

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