"Kept informed of waiting time"

About: Royal Hallamshire Hospital / Ear, Nose and Throat

(as the patient),

Recently I had my first visit to the ENT clinic.

The clinic was running very late and I had to wait over 2 hours for my appointment. However the staff were keeping everyone informed by way of a simple whiteboard system "currently estimating your appointment will be X minutes late".

As always, being kept properly informed really does help, and when I did get to see the consultant (Mr Ray?) he was extremely professional and thorough.

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