"Kept informed of waiting time"
About: Royal Hallamshire Hospital / Ear, Nose and Throat Royal Hallamshire Hospital Ear, Nose and Throat
Posted by chris (as ),
Recently I had my first visit to the ENT clinic.
The clinic was running very late and I had to wait over 2 hours for my appointment. However the staff were keeping everyone informed by way of a simple whiteboard system "currently estimating your appointment will be X minutes late".
As always, being kept properly informed really does help, and when I did get to see the consultant (Mr Ray?) he was extremely professional and thorough.