"Could to better and should do better"

About: Eastbourne District General Hospital

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Totally unsatisfactory hospital. My Mother died there and received very poor treatment, never any saline in her drip when we visited 3/4 times a day - we always had to ask for it, and it normally took 30 mins - 1 hour to put on. Never saw a consultant despite demanding so - they were always 'unavailable' she was doing ok and talking then she was moved to a 'rehab unit' where the next day she was unconscious and died 10 days later never having regained consciouness. Dirty wards - unhelpful staff very unhappy. In fact devastated. I had an appointment with a heart specialist but only saw a nurse who said she had to consult with the doctor in the next room and I heard the conversation which was about George Michael and not at all about me. Had to go privately. Husband had a terrible time in Max-Fax Unit despite the dentist calling twice for my husband to be admitted and bringing a letter and his face as big as a football - absess and roots around nerve which was too dangerous for the dentist to take tooth out - they tried continuously to turn him away -eventually saw a consultant and he had to be operated on the next day - spent a long time in recovery - despite coming round he couldn't speak or move - too much anastesia. My granddaughter had a bad time too, high temperature 18 months old and crying for hours but was told no beds and would have to send her to Brighton or Hasings - to put a drip in her arm they had to adapt a cardboard box into a splint for her arm as they had no small splints. Do not go to this hospital unless you have no alternative ..................

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Responses

Response from Eastbourne District General Hospital

Firstly may we apologise for our delay in posting a response, however, please be assured that all feedback posted is forwarded to relevant management staff within the organization. We are deeply saddened to read your comments posted on NHS Choices. As a Trust we are committed to giving the highest quality of care, however, this is clearly not what is described in your posting. We would like the opportunity to discuss your experiences in more detail to enable us to learn from them and to apologise in person for the fact that they were poor. We would appreciate it if you would be willing to leave your contact details with the Patient Advice & Liaison Service (PALS) on 01323 435886. They can also be contacted by email at: PALSE@esht.nhs.uk. Thank you for taking the time to let us know your views. We hope you feel able to contact us.

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