"Delays & shambles"
About: Balfour Hospital / Rheumatology Balfour Hospital Rheumatology KW15 1BH
Posted by Koala48 (as ),
My wife who suffers from rheumatoid arthritis, had an appointment for a tele clinic from Golden Jubilee in Sept.
We checked in at the out patient reception at Balfour Hospital Kirkwall at about 2pm for the 2. 10 appointment. We were told to take a seat and the nurse would be along to collect us.
Anyway after 1 hour wait we decided that something was wrong. My wife went back to reception and was seen by other nurses who checked on the computer and asked if she had been to X-ray.
No one had said anything about X-ray so I got organised with a wheel chair for my wife and went the long uphill walk to X-ray. There was a queue of about 4 so after about 20 mins she was taken for X-ray! When she taken out from X-ray the nurse with her said now you go to Physiotherapy and do you know where it is. At that point we were totally confused but another nurse who had just arrived said that she had been sent up to take us back to the Teleclinic room.
By now my wife was very tired but she dealt with all the questions and the measurements OK helped by the nurse in the room. The nurse from GJ apologised for the X-rays hadn't come to her screen and so she would phone my wife in the next two days. This she did.
The nurse from the clinic then took us down to the exit, and apologised for all the delays / shambles!
That's the story!
I was at the NHS Orkney annual review this pm and there was all sweetness and light, and they value feedback or complaints etc. I think nothing will happen! It didn't last time I complained either!