"Very dissatisfied"

About: Leicester Royal Infirmary

Anything else?

I walked in after parking my car in the car park searching for clinic 1 whwere i had my appointment. Not only that the staff did not know where clinic 1 was, they could not find my in the computer. I had to walk all the way to the other part of the hospital at urgent care where they sent me just to find out that no body there could find me in the computer. As I could not stand up I asked for a chair that took a while to come. When I got in to be seen, a nurse there told me to calm down although I told her several times that I am feeling as I am going to pass out. She would not listen. Just when the main doctor was about to see me I got a call from clinic 1 asking me where I was. I told them im in urgent care and they told me the staf should not have sent me there. I went to clinic 1 in the end and finally, the doctor who was waiting for me from the beggining saw me and said there was nothing serious about it. The only good experience in this hospital was meeting the doctor who is a real phisician! Do not rely on staff!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leicester Royal Infirmary

Hi Valentin, We’re very sorry to hear that you found your visit to our hospital confusing and that our staff were unable to assist you in the best way. If you would like to give us further details so we can look into this further, please contact us on communcations@uhl-tr.nhs.uk. Kind regards, Communications team Leicester’s Hospitals

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story