"Patient Care and communication"

About: Royal Blackburn Hospital

Anything else?

After being shipped back and forth from GP out of hours surgery to A&E to MAU, being discharged then being sent to Burnley Urgent Care (by MAU staff) only to be transferred back to MAU; I have been left very disappointed by lack of communication from MAU staff to my son (the patient) and us as family. There were many instances of this but the straw that broke the camel's back was the tone of the nurse when we asked if they were still waiting for a bed on a ward and suggested that his IV painkiller might be due at any time! Rude and ignorant. The staff on A&E were lovely, caring, efficient and communicated well. This cannot be said for all the MAU staff members.

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Response from Royal Blackburn Hospital

Dear Sir/Madam We are very sorry to hear that your son and family did not have a good experience when he attended our Hospitals. we would urge you to contact our PALs team either by email to PALS@elht.nhs.uk or via the free- phone number 0800 5872586. This will enable us to fully investigate your concerns and provide you with feedback regarding this matter. Thank you

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