"MAAU Tameside"

About: Tameside General Hospital

Anything else?

Where to start. My mother was admitted to Tameside for the third time this year, for the same issue. She was passed to the MAAU dept where she and other patents were ignored, spoken rudely to and generally made to feel as though they were an inconvenience. I heard complaint at least 5 times in 4 hours of how overworked the staff were, yet so much time was spent complaining there was no wonder they didn't have time to carry out their work. For a hospital under investigation for poor performance I felt the attitude of nursing staff was a disgrace. This is in addition to the fact that my mother has been admitted for an issue that has been ongoing for nine months and nobody seems interested in getting to the bottom of the problem. There is far too much time spent boxing people into 'Pathways' and not enough spent on individual patient care.

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Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

On behalf of the MAAU team I would like to sincerely apologise for the issues you have identified. The staff on the MAAU aim to maintain high standards of patient care at all times and all feedback whether it be positive or negative and the themes contained within your comments will certainly be actioned to prevent this being repeated.

All staff on the MAAU have received training surrounding Customer Care and your comments are very disappointing.

I again apologise and please be assured that every attempt will be made in order for this not to be repeated.

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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Response from Tameside General Hospital

On behalf of the MAAU team I would like to sincerely apologise for the issues you have identified. The staff on the MAAU aim to maintain high standards of patient care at all times and all feedback whether it be positive or negative and the themes contained within your comments will certainly be actioned to prevent this being repeated. All staff on the MAAU have received training surrounding Customer Care and your comments are very disappointing. I again apologise and please be assured that every attempt will be made in order for this not to be repeated. John Goodenough Director of Nursing ‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at john.goodenough@tgh.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful

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