"Lack of Respect for Elderly Patients"

About: Mount Vernon Hospital / Older people's healthcare

(as a relative),

We've had to speak to a ward manager today as we believe a member of staff is bullying our 91 year old aunt.

I thought she would at least get a bit of respect, considering she's worked since she was 14 and has paid into the NHS since it's first existence.

I'm bloody furious to be honest. To think of her lying in bed crying because she's scared to ask for a commode makes my blood boil.

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Response from Bev Hall, Deputy Director of Nursing, The Hillingdon Hospitals NHS Foundation Trust

We are so sorry to hear of your concerns. We have many organisations that operate on the Mount Vernon site, please get in contact with Jane Roy, Assistant Director of Operations, Mount Vernon Site who will put you in touch with the relevant Operational Manager.

Jane can be contacted through the following number 01923 844 174,

Many thanks.

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