"Rude,bully's on post & prenatal ward"

About: Royal Devon & Exeter Hospital (Wonford)

Anything else?

Had a horrific experience on the prenatal / post natal ward and making a complaint. Rude staff who seem to have forgotten they are being paid and they are at work as professionals. Slammed door in our faces Said they would move a mother in labour to the labour ward and only came back to move her after two hours of being neglected after I complained strongly to tell us their problems and excuses for their neglect when they should have monitored her induced baby constantly. Told a mother she was not allowed to go home as to busy to examine her and bullied other young mothers into breast feeding, even when asked for a bottle for their crying new born who had after many hours still not been fed almost forced a mother to express breast milk when she had clearly said she wanted to bottle feed her baby, spoke to tired young mothers like children who were misbehaving, making two tired exhusted mothers in our ear shot cry. Refused to tell me her name when I wanted to complain about her rude ways. Actually said one young mother wasn't allowed to go and tried to intimidate her by saying she was putting her baby at risk even tho baby had been checked by pediatrican and had the all clear to go home. Rolled their eyes and refused to get a matron or some one senior so we could complain. Total disgrace to the NHs and need to be retrained maybe a job for Gordon Ramsay as this was close to hell. I intend to complain and to complain loud and clearly to the trust and I encourage all other women treated so badly on this ward to do the same. On a positive note the midwifes on the actual labour ward were professional,positive and very caring.

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Responses

Response from Patient Engagement & Experience Administrator, Royal Devon and Exeter NHS Foundation Trust

Dear Anonymous

Thank you for sharing your story and I am very sorry to hear of your concerns experienced at the RD&E. We would like the opportunity to discuss this further with you and ask if you can call our Patient Engagement and Experience Team on 01392 402363 or 403915.

Kind regards

Tracy

Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for sharing your story and I am very sorry to hear of the problems you have experienced at the RD&E. We would like the opportunity to discuss this with you further and ask if you can call the Patient Engagement and Experience Team on 01392 402363 or 403915. Kind regards Tracy

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