"lack of communication"

About: Whipps Cross University Hospital

Anything else?

My girlfriend was told to report to the maternity ward on 24th Sept got an induction of labour. We arrived before our 9am appointment and was told to wait as the bed was not ready. Once we were shown to the bed there has been little contact from any member of staff with even less information being relayed. If and when any news was given it was contradicted by another member of staff, an example being that a doctor/consultant had been contacted to come and review patients waiting to be taking to the labour ward. Only to be told after that particular staff member had gone home that the doctor/consultant had also gone home having no intention of making any visits that particular day. Also trying to find a member of staff apart from a cleaner to ask in the first place is proving harder than getting blood from a stone.

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Response from Whipps Cross University Hospital

We are sorry for the experience you have described in your comment. We take patient care very seriously, and would like to look into this for you in more detail. We would therefore like to invite you to contact us directly to discuss this further. Please telephone Fiona Roberts on Mulberry Ward by calling the main switchboard number on 020 3416 5000. She will then ensure your concerns are investigated appropriately or alternatively email lisa.howie@bartshealth.nhs.uk so that a staff member can contact you.

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