"Excellent care in A&E"

About: Poole General Hospital / Accident and emergency

(as a parent/guardian),

Today my daughter was admitted via A&E for suspected pulmonary embolus. We were so pleased with swift treatment, cleanliness, information, feedback including test results, & forward treatment.

We thank everyone from reception, porter, triage, Dr, nurses & kind gentleman who provided a cup of tea. ! We are lucky to live in this area which provides such wonderful service, upholds it's targets yet maintains holistic care AND kindness.

Please ensure our gratitude reaches them especially @ a time when many units in other hospitals receive criticism.

A&E must be particularly strained in view of the acute nature they work under BUT no-one seemed to show stress & all was calm.

Regards & thankyou.

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Responses

Response from Poole General Hospital

Thank you for taking the time to provide us with feedback following your recent visit to our emergency department with your daughter. We are very pleased to note your comments relating to the care, kindness and treatment provided to your daughter by our staff. We will ensure that your comments are passed to the team within our emergency department – thank you once again. Kind regards Maria Bennett Patient Experience Facilitator

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