"no care, no treatment, now for 5 days disgusting,..."

About: Colchester General Hospital

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my brother in law has been in this hospital for 5 days, nill by mouth,vomiting, in pain,unwashed, unshaven, just left your service should hang your heads in shame, he is 34 has the mental age of 10, no doctor speaks to us, this is a complication of surgery done by your team 2 weeks ago, and i cannot call them surgions, he has had a nasal extraction for his vomiting for 3 days, a picc line was orderd 3 days ago for t.p.n. each day "he,s on the list will be done today"as he is failing fast now 3 days later we find out your lying as he needs a specialist to do it,ileau usually last 24 to 72 hours, why after 5 days are you still doing nothing! we phoned 1st day and said doctor to speak to mother as he won,t understand, did you no, you don,t care about him, but we do, we are making plans to transfer him to somewhere he will get care and hopefully recover

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Responses

Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me, using the reference “General Surgery at RDEE4-Colchester General Hospital at 22/09/2013 17:31:49 ”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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Response from Paul Searle, Head of Communications, Colchester Hospital University NHS Foundation Trust

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I apologise your brother in law and his family have not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. I tracked down the matron of the service this afternoon.

I understand from matron that our patient care co-ordinator for emergency surgery was able to discuss the family’s concerns with the patient's mum yesterday.

The PICC line has been inserted this morning (Monday 23rd).

Do let me know if I can help any further.

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