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About: Leicester Royal Infirmary

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Recently 6th July my father had his cataract operation which went extremely well, he was treated very well and professionally. On completing the discharge he was told on 3 occasions how his next one was already sorted for 12 weeks time. Still not received anything to confirm this and as per everyone else, the phone numbers are either continuously busy (The tone you get when someone leaves the phone off the hook all day) Othe rnumbers just ring out. its really disappointing that this occurs after great work by nursing staff, just completely lets my father down and leaves him vulnerable at home alone

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Response from Leicester Royal Infirmary

Hi there, Thank you for taking the time to post your comment about our Ophthalmology department. We value all feedback as this allows us to continually review and improve our services. We would like to take this opportunity to sincerely apologise for any recent issues you have experienced and to reassure you that we are making some developments that will improve the way we deliver our service to patients. We are aware that patients have been facing some difficulty in contacting us at peak times due to the volume of calls we receive but we will make every effort to answer your call and resolve any concerns. If you are still waiting to receive confirmation of your father’s appointment and cannot get through to anyone using the numbers below, please email lead nurse for Specialist Surgery, Kerry.Pape@uhl-tr.nhs.uk who will be able to assist. Enquiries about clinic appointments – 0116 258 6763 Enquiries about surgery – 0116 248 5930 General information – 0116 258 6468 FOR EMERGENCIES ONLY Emergency Eye Casualty – 0116 258 6273 Kind regards Interim Service Manager Ophthalmology Leicester’s Hospitals

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