"That is what I call excellent service."

About: Telford referral and quality service (TRAQS)

(as a service user),

I went to see my GP and within a week the TRAQS office phoned me with choices of appointments.

The dates were the end of September or middle of October. But when I returned the call I was told there was a date the following week, which I have taken, at the Royal Shrewsbury Hospital.

That is what I call excellent service.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you so much for taking the time to write to TRAQS expressing your satisfaction with the service we provided.

TRAQS aims to complete referrals within 5 working days of receipt from your GP Practice and when contacting a patient we are working on a live system connected to the hospitals. This provided access to all appointments currently available which, as I am sure you will appreciate changes frequently. Therefore, I am pleased that when you returned our call an earlier appointment had become available to you.

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