"Why doesn't anybody ever answer the phone"

About: Leeds Dental Hospital

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After trying to change an appointment - and sitting ringing all numbers possible nobody ever answered. When I got to Oral Surgery there was nobody behind reception desk for a good 20 minutes, a queue was building up. Even when the receptionist was there was noted that she never attempted to answer the telephone even though it was ringing constanty. I nearly got up myself at one point to answer the blooming thing - if they are too busy to answer the telephone then maybe just take it off the hook - but saw her sat there looking at a computer screen so she could have answered. If we were to do that in other areas and not answer a ringing telephone we would be told off. Can you please train your staff that when a telephone is ringing - it needs to be answered! I am still sitting with the phone ringing trying to get through and again nobody is answering. NHS trust sort this out please.

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Responses

Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear Barbie

Thank you for your feedback on your experience of the Leeds Dental Hospital. We appreciate the time you have taken to do this. Your comments are valued and have been passed to the department concerned.

Thank you once again

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