"Worst Hospital Admin ever"

About: King's Mill Hospital

Anything else?

I have never known such a farce of an hospital when it comes to admin my daughter has been under their care recently and more notes/X-rays/requests have been "misplaced or lost' its ridiculous. Her hospital medical notes had been 'misplaced' and there excuse was we must have changed names over the weekend because they couldn't find them. What! My daughter has had exactly the same name since she was born I have never heard such a stupid excuse in all my life and would love to question the person face to face that came up with this pathetic excuse for their lack of attention and admin skills. Just received an appt date for her to attend in 2weeks time to visit the consultant it states on the letter if you are unable to attend this appt please contact us . Well this appt is not suitable so I phone to rearrange to be told they only do this appt clinic on a weds morning and it needs to be this week and there are no other times so that's it I'm stuck with this appt. Well I tell you now - I don't think so I have just contacted our family GP and I will be requesting my daughters care be transferred from this shambles of an hospital to somewhere that the staff are competent and able to look after my daughter in the manner she deserves. Kingmill Hospital is a dive and I wouldn't go there or allow my family to go there if lives depended on it as they are incompetent and their excuses for being unable to do simple tasks are beyond a joke. Beware all and stay as far away from this place as I'm sure they've just demolished the wrong area at this hospital as its more like a disaster zone than a place you would expect good quality care. A Formal complaint regarding all of the errors etc has been submitted .

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Response from King's Mill Hospital

Thank you for your feedback. If you require any further information about the trusts complaints process please contact our Customer Services team on 01623 672222. Alternatively if you would like independant advice please contact POhWER - the independant advocacy service - on 0333 200 093 or you can email them at pohwer@pohwer.com, they will be able to support you with the complaints process.

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