"Cannot contact anyone in the department"

About: Wycombe Hospital

Anything else?

I was referred by my GP for kidney stones on August 19. No feedback on my appointment. Given various phone numbers to ring. No one even picks up the phone! Does not let you leave a message. After numerous attempts managed to speak to secretary in Stoke Mandavelle today 12 sept. They claimed that they only got the referral on 9 Sept and a decision for appointment will be made in a week. I cannot believe the level of incompetence and poor service in NHS in this county. God help us!

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Responses

Response from Buckinghamshire Healthcare NHS Trust

Thank you for taking the time to comment. We are sorry to read about the difficulties you experienced in trying to contact the hospital. We will make sure these are fed back to the department.

If you haven't done so already, please do consider contacting our Patient Advice and Liaison Service (PALS) so that we can discuss this in more detail and look into some of the specific points you raise. The PALS team are contactable via 01296 316042 or pals@buckshealthcare.nhs.uk

Kind regards

Response from Wycombe Hospital

Thank you for taking the time to comment. We are sorry to read about the difficulties you experienced in trying to contact the hospital. We will make sure these are fed back to the department. If you haven't done so already, please do consider contacting our Patient Advice and Liaison Service (PALS) so that we can discuss this in more detail and look into some of the specific points you raise. The PALS team are contactable via 01296 316042 or pals@buckshealthcare.nhs.uk Kind regards

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