"I was quickly contacted by TRAQS"

About: Telford referral and quality service (TRAQS)

(as a service user),

After my doctors visit I was quickly contacted by TRAQS to let me know that the doctor had requested a physio appointment. I had an x-ray on the Wednesday following the visit.

A phone call from the physiotherapy department on the Friday. My first physio visit on the following Tuesday.

An overall excellent service.

Thank you to all involved.

***** stars.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for posting such a positive comment regarding your recent referral.

TRAQS aims to ensure that your referral is dealt with in a friendly and prompt manner, to ensure that treatment takes place without any unnecessary delay.

We are pleased that the service provided by everyone, including TRAQS, met with your approval and expectations.

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