"Re thrombosis scan"

About: Barnsley Hospital

Anything else?

I was asked to attend the thrombosis clinic as my own GP thought I had a blood clot in my leg, 1st nurse was ok and then was sent for a scan which I booked in at the desk, I was left in the waiting room (no one knew I was there) why when I was booked in, then we get to the person who did the scan. I explained that I had trouble lifting my legs as I need bilateral hip replacement her comment was "well I can not do scan if you can not get on table" very helpful, as there was a younger woman there she lifted my legs and I got on table, she then said that she was having trouble with the scan as I could not bend which way she wanted so she asked someone else to do the scan another lady came in a did the scan while this was happening the 1st scan woman was justifying herself for not being able to do the scan blaming me and talking about me as if I was not there. The lack of respect was very apparent and I did not return for a further scan. I do think these people need some help with people politics I would recommend that if you need a TB scan Find another hospital

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Barnsley Hospital

Thank you for your feedback and we are sorry to hear that you were not happy with the service you received at our thrombosis clinic. We would like to work with you to address your concerns and to help improve our service - please contact our PALS team on 01226 432430 or email barnsleypals@nhs.net.

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story